Consulting & Project Management

The value chain

Support for digital activities

From the service provider to the producer to the distributor: all stations of the tourism value chain are subject to significant structural change due to information technology. From the accommodation to the tour operator to the travel agency or online portal, all participants are dealing with these new possibilities of distribution.

This development is accelerated by the exponentially increasing recording and processing possibilities of today’s server and database systems. Innovative production platforms enable access to products and offers with increasing transparency and speed – both in the production of the offers and in the delivery to the end customer.

The Hengefeld Solutions team has extensive experience in all areas of the tourism value chain and supports them in their digital activities.

E-Business Support

Transfer of electronic information via interfaces

Providers of tourism services are faced with the challenge of integrating their products into different sales platforms in order to successfully position themselves in the competition of comparison systems. The operation of different data formats and travel comparison systems makes the path to the customer more and more complex.

Many interfaces have to be taken into account or even newly created: Tourist offers are converted into data and stored in offer databases via various interfaces. Supplying these offer databases with quantitative and qualitative high-quality data is an essential prerequisite for successful electronic distribution.

High quality means that the data represent complete, accurately priced and available tourism offers, because only then will they be perceived as attractive content by the distribution platforms.

Every production and every single transfer of electronic information via interfaces involves opportunities, but also risks. Our challenge is to recognise and use the opportunities and to minimise the risks in a targeted manner.

Business Intelligence

We bring IT experts closer to the world of tourism

The laws of tourism are not self-explanatory.
An industry-specific understanding facilitates communication and supports the course of the project when IT administration, application development and application integration are more deeply familiar with the tourism value chain with its special features.

Because only those who have understood a topic in its contexts can ask the right questions. Otherwise, there is a risk that the efficiency and effectiveness of operational activities or development projects will suffer.